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Returns And Damage

Return Policy

Our company offers one of the absolute best return policies in the industry. If you've received an item that wasn't quite what you were expecting, decide it just doesn't help you achieve your design goals, or whatever your reason may be, you'll never be stuck with an item that you don't want or can't use. You can return your purchase within 30 days of receipt for an exchange, or refund of the purchase price excluding shipping and handling costs. Many of the products we sell include free shipping, so please be aware that if one of these products is returned our actual outbound shipping costs will be deducted from your refund. Many of our products also require a re-stock fee that will be deducted from your refund if you decide to return an item.

Please do keep in mind that once your order has shipped, it cannot be cancelled and If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

All returned products must be in the original packaging, and in original condition or additional charges may be applicable. We cannot accept returns on items that have been modified, and certain products cannot be returned because neither our suppliers or us can take them back.

Special Orders: Please understand that unless the leather color for the style you've chosen is specifically noted on the product page as "In-Stock", then the item, or items, are considered to be special order. These items are specifically produced to fill your order, and the leather is cut specially for your order. These items can be returned, however, a 50% deposit of the order amount is non-refundable. If you have any questions as to whether an item can be returned, please email us, or call us.

For damaged, or defective items, please see our section about damaged, or defective items.

Returning An Item Or Order

To return an item, please email us at service@thehomeloft.com.

Please remember to reference your order ID, your full name, which item or items you would like to return, and your reason for returning the product.

One of our team members will contact you to discuss and arrange the details of the return within 24-48 hours.

What If My Order Arrives Damaged?

The products we carry are packaged properly to resist damage during shipment and every order we ship is completely unwrapped and pre-inspected by our carriers before being delivered and installed for you. If your item is damaged, or you need replacement parts see our section about Ordering Replacement Parts.

Our team is dedicated to move quickly to help obtain replacement parts at no cost, and to resolve the problem for you.

White Glove Delivery: If your item appears even slightly damaged, it's very important that you note any issues when you're signing the delivery paperwork. For minor issues, we can either dispatch a leather technician to your home, or if there is significant damage to the item, you can refuse the item, and we'll either repair the item, or send out a new shipment right away. If you do refuse the shipment, please let us know so we can expect the shipment back to us.

*NOTE: On White Glove deliveries, because the items are being unwrapped and placed in your home for your inspection prior to signing for them, we will not be able to issue credits, or replacement shipments once you have signed the delivery paperwork unless issues are noted. We will still do what we can to help you resolve issues, as quickly and effectively as possible.

It's our company mission to make your online buying experience as pleasant, and stress free as possible. If you decide you don't want replacement parts, repair of the item, or replacement product, you can return the product under our standard return policy. If we've made an error, or a product arrives damaged, and we're not able to remedy the situation with repair, replacement parts, or a full replacement, the we'll gladly pay to return the item to us. If there is a manufacturer defect, we can replace the part, or the entire item if necessary.

We're here to help you, and the difference is our service. Our customers are what make our existence possible, so we care about our customers' goals, and treat every one of them as we would a friends. We've aligned ourselves with suppliers that share our commitment to quality, and service so if you experience issues, please let us know, we'll work tirelessly to make sure it's resolved!

Ordering Replacement Parts

If your shipment was missing a part, or you need a damaged part replaced, please email us right away at service@thehomeloft.com or call us.

If emailing us, please include your order ID, full name, and information about which part of parts you need and we'll get on it right away!

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